MISSION STATEMENT:

To plan, acquire, support and secure the county technology infrastructure with competence and confidence.

SERVICES PROVIDED:

  • IT Infrastructure
    • Procure, develop, configure, support
  • Information Security
    • Information Security Program oversight
    • Ensure confidentiality, integrity, and availability of County information systems
    • Monitor, prevent, and act appropriately to threats and vulnerabilities
    • Align the county IT infrastructure with best practices
    • Employee information security related education
  • Technology Procurement and Vendor Management
  • Asset Management
  • Application and Database Management
  • Project Management
  • Disaster Recovery, Data Backup & Restoration
  • Maintain and support the County website.
  • Maintain, monitor, configure, upgrade, install, and secure the VoIP phone system and associated phones
  • IT Service Desk
    • Provide efficient, reliable, and cost effective support for all supported entities
  • Translator Television (TTV)
  • Communication Tower Management

SUPPORTED DEPARTMENTS AND CONSTITUTIONAL OFFICERS:


 
County Attorney Real Estate Assessment Commonwealth's Attorney 
County Administrator 
Treasurer Public Works
Finance
Commissioner of the Revenue Registrar
Planning and Community Development Airport Public Safety
Building and Zoning
Sheriff's Office Parks & Recreation
Circuit Court (phones only)
Clerk of the Circuit Court (phones only) School Board Administration (phones only)
Board of Supervisors Human Resources

 CURRENT PROJECTS AND GOALS:

Goal description status
Procure and install computing equipment scheduled for replacement in current fiscal year.  In Process
Design and implement an Information Security Program that meets County objectives and compliance requirements. In Process
Upgrade Computer-Assisted Mass Appraisal (CAMA) system to latest version. In Process
Implement Windows 10 and Microsoft Office 2016.
In Process
Work with the vendor and various departments to upgrade the Revenue Collection System (RCS) and Revenue Billing System (RBS).
In Process
Comply with the chip and PIN or EMV standard. In Process
Implement new Permit Management System. In Process
Upgrade various end of life software prior to established vendor deadlines.  In Process
Perform required maintenance and repairs on all communication towers.  In Process
Work with multiple County departments to design a new Emergency Operations Center (EOC). In Process
Work with multiple County departments to develop a Continuity of Operations (COOP) plan. In Process